Privacy Policy

Effective Date: April 20, 2025

Welcome to JobbersGigs.com (“JobbersGigs,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, services, and website. By using JobbersGigs, you consent to the practices described in this Policy. We may update this Policy periodically, and your continued use of our platform after changes means you accept them.

---

1. Information We Collect

We collect both personal and non-personal information when you interact with our services.

1.a Information You Provide

• Account Registration: name, email, phone, password, country, language.
• Profile Details: skills, résumé, work history, photo, payment methods.
• Transactions: job postings, service purchases, escrow details, invoices.
• Communications: messages, support tickets, emails, chats.
• Verification: government-issued IDs, proof of address, tax information (when applicable).

1.b Information Collected Automatically

• Device & Log Data: IP address, browser type, OS, device identifiers.
• Usage Data: pages visited, actions taken, links clicked, time spent, referral sources.
• Cookies & Similar Technologies: used for analytics, personalization, and advertising.
• Geolocation Data: approximate location derived from IP or device settings.

---

2. How We Use Your Information

We use your information to:

• Create and manage accounts, profiles, and transactions.
• Connect freelancers (“Giggers”) with clients.
• Process payments, escrow, and withdrawals securely.
• Communicate updates, offers, and notifications (you can opt out of marketing emails).
• Detect fraud, ensure security, and enforce platform rules.
• Personalize content, ads, and user experience.
• Improve services, conduct analytics, and develop new features.
• Comply with legal obligations (tax, AML, KYC, accounting).

---

3. Sharing of Information

We may share your information in the following cases:

• With Other Users: clients and freelancers may see relevant profile or project details to enable collaboration.
• Service Providers: payment gateways, hosting providers, analytics tools, identity verification services.
• Business Transactions: in case of a merger, acquisition, or sale of assets.
• Legal Compliance: when required by law, regulation, or court order.

We never sell your personal data to third parties. Limited non-identifying data may be shared for analytics and advertising.

---

4. International Data Transfers

JobbersGigs operates globally. Your information may be stored or processed in countries outside your own. Where data transfers occur, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure protection.

If disputes arise regarding international transfers, we commit to resolving them through independent dispute resolution services. You may also have the right to pursue binding arbitration in certain cases.

---

5. Data Retention

We keep personal information only as long as necessary for business, legal, and regulatory purposes:

• Account Data (name, email): retained up to 7 years after account closure (legal obligation).
• Transaction History: retained for 7 years (tax & accounting compliance).
• KYC/Identity Documents: retained 5–7 years after submission (compliance).
• IP logs & device identifiers: retained up to 5 years (fraud prevention & security).
• Profile data & preferences: deleted upon account closure unless legally required.

---

6. Data Security

We use encryption, firewalls, secure servers, and access controls to protect your data. Only authorized staff and contractors with a legitimate need may access your personal information. While we strive to protect your data, no transmission over the Internet can be guaranteed 100% secure.

---

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Update or fix inaccurate data.
• Deletion: Request permanent removal of your data (subject to legal exceptions).
• Restriction: Limit how we process your data in certain cases.
• Objection: Opt out of certain uses, including marketing.
• Data Portability: Receive your data in a machine-readable format.
• Consent Withdrawal: Withdraw consent where processing is based on consent.
• Complaint: File a complaint with a supervisory authority.

You can manage much of your data directly in your JobbersGigs dashboard or by contacting us.

---

8. California Residents’ Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request categories and specific pieces of personal data collected in the past 12 months.
• Right to Opt-Out: Request that we do not “sell” or “share” your data. We do not sell data of users under 18.
• Right to Delete: Request deletion of your data, subject to exceptions.
• Right to Correct: Fix inaccurate personal data.
• Right to Limit Use of Sensitive Data: Restrict how we use sensitive information.
• Non-Discrimination: We will not deny services or charge higher fees if you exercise your rights.

To exercise your CCPA rights, please email us at support@jobbersgigs.com. We may need to verify your identity before processing requests.

---

9. GDPR Compliance (EU/EEA/UK)

For users in the European Economic Area (EEA), UK, and Switzerland, JobbersGigs complies with the General Data Protection Regulation (GDPR).

Data Controller

JobbersGigs
94 Prince Consort Road
Email: support@jobbersgigs.com

EU Representative

(To be designated if required under GDPR Article 27.)

Legal Bases for Processing

• Contractual Necessity: To provide services you requested.
• Legal Obligation: For compliance with tax, AML, or other laws.
• Legitimate Interests: To improve services, ensure security, detect fraud.
• Consent: For marketing and optional features.

---

10. Children’s Privacy

JobbersGigs is not directed to individuals under 18. If we discover a minor’s data has been collected, we will delete it immediately.

---

11. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their data practices. We encourage you to review their privacy policies before sharing any personal information.

---

12. Dispute Resolution & Complaints

If you have concerns about how we process your data, please contact us first at support@jobbersgigs.com. EU/EEA residents may also contact their local Data Protection Authority (DPA). A full list is available at: EDPB Supervisory Authorities.

If unresolved, you may be able to pursue independent dispute resolution or binding arbitration under applicable frameworks.

---

13. Changes to this Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with the revised “Effective Date.” Significant changes may be communicated via email or dashboard notification.

---

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, contact us:

• Email: support@jobbersgigs.com
• Website: www.jobbersgigs.com
• Address: 94 Prince Consort Road