Contents
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1. What is Escrow?
2. Why Escrow Matters
3. How Escrow Works on JobbersGigs
4. Roles & Responsibilities
5. Fees, Timelines & Milestones
6. Disputes: Fair Resolution Flow
7. Security & Compliance
8. Best Practices for Safe Deals
9. FAQs
1) What Is Escrow?
Escrow is a neutral holding arrangement: a trusted third party safely holds funds until each side
fulfills their obligations. Instead of hoping for honesty, escrow enforces fairness—money moves only when the
agreed work is approved.
For Buyers
- Funds are locked and visible—but never released until you approve.
- Clear terms set expectations on scope, delivery, and deadlines.
- Formal dispute options if the result doesn’t match the agreement.
For Sellers
- Proof of funds up-front—no chasing unpaid invoices.
- Objective release criteria reduce ambiguity and scope creep.
- Protection against last-minute cancellations after delivery.
Bottom line: Escrow converts trust into a system—with clear steps, visibility, and outcomes.
2) Why Escrow Matters
Without escrow, online deals often fail due to uncertainty and asymmetric risk. Escrow solves for:
Risk | What can go wrong | How escrow mitigates it |
Non-payment / chargebacks |
Seller delivers work but the buyer delays or reverses payment. |
Funds are pre-authorized and secured; release occurs on approval or per policy. |
Low-quality or incomplete delivery |
Buyer pays first and receives poor or partial work. |
Release depends on meeting agreed deliverables; disputes enable review. |
Scope creep & miscommunication |
Vague expectations cause rework, delays, and tension. |
Terms (scope, milestones, acceptance criteria) are set at funding. |
Ghosting / unresponsiveness |
One party disappears mid-project. |
Timers and policy rules determine refunds or partial releases. |
3) How Escrow Works on JobbersGigs
Every order on JobbersGigs.com is protected by escrow from funding to final release.
- Agree the deal — Buyer and seller align on scope, price, milestones, deadlines, and acceptance criteria (what “done” looks like).
- Fund escrow — Buyer deposits the total or milestone amount. Both sides see that funds are secured.
- Deliver work — Seller shares progress and submits deliverables inside the platform for traceability.
- Review & approve — Buyer checks the work against the agreed criteria and approves or requests revisions.
- Release — On approval (or per policy timelines), escrow releases funds to the seller. Records are stored with a unique transaction ID.
100%
Orders backed by escrow
1
Unified chat + files + timeline
24/7
Visibility on status & history
Tip: Keep all scope, files, and approvals inside JobbersGigs. Off-platform agreements may not be eligible for protection.
4) Roles & Responsibilities
Buyer (Client)
- Define clear scope, assets, and acceptance criteria before funding.
- Fund escrow promptly so the seller can start confidently.
- Review on time; request revisions with actionable feedback.
Seller (Provider)
- Deliver exactly as scoped; confirm changes via milestone updates.
- Share proof, links, and source files inside the order thread.
- Protect client IP; handover on approval and final release.
JobbersGigs (Escrow Platform)
- Provide secure payment rails and wallet accounting.
- Offer a documented dispute process with evidence review.
- Maintain audit logs and unique transaction IDs for compliance.
5) Fees, Timelines & Milestones
Exact fees and payout timelines may vary by payment method, geography, and account status. You’ll always see the breakdown at checkout and in your order details on
JobbersGigs.com.
Milestone Projects
- Escrow can be funded per milestone (e.g., Design → Build → Handover).
- Each milestone has its own deliverables and approval before release.
- Change requests should be captured as a new milestone or a scope update.
Withdrawal & Settlement
- After release, seller withdrawals follow the platform’s payout schedule.
- Compliance holds may apply if KYC/verification is incomplete.
6) Disputes: Fair Resolution Flow
If something goes off-track, the platform’s dispute team applies the agreed terms and evidence trail to reach an outcome that protects both parties.
- Try to resolve in the order chat (clarify issues, set a short revision plan).
- Open a dispute if agreement fails—state the issue and desired outcome.
- Submit evidence (briefs, messages, files, links, screenshots).
- Review & decision—options include full release, partial release, or refund.
Decisions rely on what’s documented in-platform. Keep your communication and files here for eligibility.
7) Security & Compliance
- Payment security: Funds are handled via vetted providers; card data is processed with industry-standard security.
- KYC / Verification: Account checks help prevent fraud and meet regulatory obligations.
- Audit trail: Timestamps, IP logs, and transaction IDs support transparency and compliance reviews.
- Privacy: Only necessary data is collected and stored as described in the platform’s policy.
8) Best Practices for Safe, Smooth Transactions
Do
- Write precise scope (deliverables, formats, versions, dates).
- Use milestones for multi-phase projects.
- Share assets and approvals inside the order.
- Respond quickly to keep timelines healthy.
Avoid
- Paying or delivering outside the platform.
- Vague acceptance criteria—define “done”.
- Sharing credentials without a handover plan.
9) FAQs
When are funds released from escrow?
After the buyer approves the delivery (or per policy timelines if unresponsive). Milestone projects release per approved milestone.
What if the buyer or seller becomes unresponsive?
Platform timers and policies apply. Document attempts to communicate; the dispute team can conclude based on evidence and the agreed scope.
Can we cancel and get a refund?
Yes, if both parties agree or if the dispute decision rules for a refund. Platform fees may be non-refundable where stated at checkout.
Do you support partial releases?
Yes—especially for milestone projects. Partial releases align payment with verified progress.
Is off-platform payment covered?
No. Protection applies only to orders funded and delivered through JobbersGigs.com.
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